Last updated : July 4, 2018
For French version (click here)
ACCEPTANCE AND APPLICATION
NON-PERSONAL INFORMATION COLLECTION AND USE
Upon accessing and when using the Services, certain non-personal information will be automatically collected, such as :
- aggregated usage information;
- location data;
(together, the “Non-Personal Information”) All Non-Personal Information collected will be anonymised and will not allow you to be personally identified. The purposes of the collection of Non-Personal Information are limited to the following:
- To examine our traffic;
- to review how the use of our Services;
- to monitor and analyze use of the Services;
- to monitor and analyze the statistics in order to get an accurate representation for technical administration;
- To get an accurate representation for technical administration;
- to increase our functionality and user-friendliness; and
- to better tailor our Services to our Users’ needs.
PERSONAL INFORMATION COLLECTION AND USE
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, mailing address and other information you choose to provide. To use the Services, you must first provide personal information that will allow you to be identified (“Personal Information”). This type of information will not be collected without your consent, and we expressly acknowledge that we will not use your Personal Information for any other purposes than those mentioned below without your consent. For certain portions of the Services, such as for the creation of an account, we shall collect Personal Information that you voluntarily upload or provide us through your use of the Services, such as your name, email, phone number and mailing address, and device information such as the IP address. Please note that, although the IP address is not considered to be personal information in every jurisdictions, some jurisdiction (such as EU) consider that the IP address are personal information. We hence treat IP address as personal information. We may obtain Personal Information from other third parties regarding you, such as when you register with such a party to participate in one of such party’s services offered via such party’s website or mobile app, or through our Services. We may automatically import some of the Personal Information you provide to such third party into your account for the use of our Services, such as information on Facebook or Google. The purposes of the collection of Personal Information are the following:
- Identifying Users;
- To improve Customers’ operations and optimize profitability;
- To provide, maintain, perform and improve the Services;
- To create your account and access the Services;
- To perform internal operations, including, for example, to prevent fraud and abuse of our Services to troubleshoot software bugs and operational problems; to conduct data analysis, testing and research; and to monitor and analyze usage and activity trends;
- To communicate with you or send you our newsletter or other communications we think will be of interest to you, including information about products, services, promotions and news;
Additionally, Personal Information may be used and disclosed to the extent Alveo may deem reasonably necessary to enforce the terms of any agreement between you and Alveo, or to protect the rights, property or safety of any person or entity, or if required by law, specifically in response to a demand from government authorities.
In the event of any data breach that may result in a risk for the rights and freedoms of Users, Alveo shall inform you within 72 hours of having become aware of such breach by email at the address you use to login and use the Services.
We restrict the use of our Services to individuals age 13 and above. We do not knowingly collect, maintain, or use Personal Information from children under the age of 13.
RIGHT OF ACCESS
You may ask us whether or not Personal Information concerning you have been collected by Alveo, and request access to such Personal Information, the purposes of such collection, the location where it is stored and how this information is being used. You may have access by sending a written request to email@example.com. Upon reception of such request, Alveo will send you, within a reasonable delay, this information in electronic readable format. Data Protection Officer Solutions Alveo Inc. 8217 De Gaspe Ave Montreal (Quebec) H2P 2J9 firstname.lastname@example.org In certain cases we may not be able to provide you with access to all of your Personal Information (ex: if the information also pertains to the Personal Information of another person).
WITHDRAWAL OF CONSENT TO COLLECT PERSONAL INFORMATION
You may withdraw your consent to the collection of Personal Information at any time by sending a written request to contact@Alveo.com. Upon receiving notice that you have revoked your consent, we will stop using your Personal Information within a reasonable time, which will vary depending on what information we have collected and for what purpose. Please note that we will send you an email confirmation upon receipt of your request. Please note that if you do choose to withdraw such consent, your experience of the Services may be diminished.
RIGHT TO BE FORGOTTEN
You may at any time request that your Personal Information collected by Alveo be deleted when you stop using the Services or upon the withdrawal of your consent to collect Personal Information. Alveo undertakes to permanently delete such data within a reasonable delay upon reception of a written request sent to contact@Alveo.com
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
We will not sell, rent or disclose to outside parties the information we collect, save and except that we may share the collected information with other parties as follows:
- Affiliated Service Providers: We have agreements with various affiliated service providers to facilitate the rendering of our Services, with whom we may share the information we have collected. All administrative service providers that we use are required to have the same level of privacy protection as we have, and therefore we expect that your information will be handled with the same level of care that we employ.
- Statistical Analysis: We may share Non-Personal Information, User ratings and review of apps, and aggregated anonymized information with third parties, including but not limited to, for statistical, machine learning, advertising or marketing purposes. No Personal Information will be shared in this manner.
- Transactions: In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where Personal Information may be disclosed or transferred as one of our business assets. However, under no circumstances will such transactions result in your information being used for other purposes than those for which you gave us your consent.
The Services have security measures in place to protect the loss, misuse, and alteration of the information under our control. Please note, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any Personal Information or other information. You transmit Personal Information to us at your own risk.
EMPLOYEES, AGENTS AND CONTRACTORS
We are not responsible for the privacy practices of other sites that you may click on or applications you may download when using our Services and we encourage you to read their privacy statements.